BookedBack
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After-hours intake

Your after-hours leads, answered and booked.

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First appointment free · if nothing books, you owe nothing

Leads come in nights and weekends. The AI answers and books any hour. You wake up to booked consults.

What is after-hours intake?

After-hours intake means answering new leads outside office hours so they do not call the next firm.

Most personal injury firms go dark after 5pm. A lead calls Friday night and gets voicemail. By Monday, they have already hired someone else. BookedBack fills that gap. The AI calls back fast, in your name, asks the right qualifying questions, and books the real cases on your Google Calendar. All without anyone on your team picking up the phone.

BookedBack · Saturday, 11:48 PM LIVE
Inbound call · Dana W. · slip and fall · 11:48 PM Saturday
AI answers · second ringqualifying while your office is closed
Qualified on the call✓Injured this week✓Property owner involved✓Wants a consult
Consult booked · Monday 10:00 AMon your calendar before you open

How does after-hours intake work?

A lead comes in any hour of the day. BookedBack handles it in four steps.

1
A lead comes in
Any hour, day or night. Weekend, holiday, 11pm Friday.
2
The AI answers
Calls back fast, in your name. No answer? Email and iMessage follow over the next few days.
3
Qualify
Asks the right questions: injury, fault, intent. Only real leads get booked.
4
Book
Lands on your calendar with their name and notes. You review in the morning.

Want to run it in-house first? The exact sequence is in our free after-hours intake playbook.

How much does it cost?

You pay per qualified appointment that shows up, typically $50–$300. No software fee, no setup fee, no annual contract. Cancel by text.

A signed personal injury case is worth $15,000 to $80,000 to your firm. At $50 to $300 per appointment that shows up, one signed case covers dozens of appointments.

Your first appointment is free, and a pilot covers roughly 100 contacts over about four weeks, nothing upfront.

Why does after-hours matter?

After hours, a lead who does not reach you just calls the next firm on the list.

Industry data (Clio) shows firms miss about 35% of inbound calls, and 30 to 50% of leads are lost to slow follow-up. After 5pm, those numbers get worse. Most callers who hit voicemail after hours never leave a message or call back, so the lead is gone by morning. They call another firm while you are closed.

BookedBack keeps the door open. The AI answers in the next allowed calling window, any night or weekend, so your firm is the one that actually connects.

After-hours intake vs the alternatives

Four ways firms handle leads outside office hours. Here is how they compare.

ApproachWho does the workWhat you payTypical outcome
BookedBack We do it. AI voice, email, and iMessage, any hour. Per appointment that shows up, between $50 and $300. First appointment free. Nothing upfront. ✓ Every new lead contacted fast. Qualified leads booked on your calendar.
In-house front desk Your staff, who are closed after hours. Salary, whether or not anything books. Goes to zero coverage after 5pm. – Leads after hours go to voicemail. Most do not call back.
Answering service A third-party agent reading a script. Monthly flat fee or per-minute charges. – Live call answered, but no qualifying, no follow-up, no booking.
Voicemail or DIY The lead, if they feel like calling back. Free to set up. Costs you every lead who does not retry. – Most after-hours leads never call back.

Your next after-hours lead is already waiting. Start a pilot.

What results should I expect?

Across warm-lead campaigns: 40–60% of dialed leads pick up within the first few attempts. 20–35% of those reached qualify. 60–75% of qualified leads book.

BookedBack runs live pilots and shares the real numbers from your own leads as they come in.

Results depend on your lead quality and case type. These are typical benchmarks, not a guarantee for any specific firm.

Is AI calling my leads legal under the TCPA?

Yes, with the right guardrails. Ours are built in from day one.

  • TCPA-aware calling windows, DNC scrubs, CAN-SPAM-compliant email footers, and messaging from verified email and iMessage accounts.
  • You review and approve the script before any outreach goes out.
  • Anyone who says stop, "remove me", or "do not call" is taken off the list right away.
  • Voice calls are capped at three attempts per lead, with spacing between each one.

Compliance handled.

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Common questions

Does it really work nights and weekends?
Yes. The AI runs around the clock. A lead that comes in at 10 pm Friday gets a call back in the next allowed window. Email and iMessage follow if there is no answer. You wake up to booked consults, not a list of missed calls.

Is it a robot?
It is an AI voice agent that calls in your firm's name. It asks real qualifying questions: was there an injury, was someone else at fault, are they looking for a lawyer. Leads who qualify get booked. Leads who do not are flagged and noted. You see a summary in a shared sheet after every call.

What happens to a call I miss?
BookedBack picks it up. The AI calls the lead back in the next allowed window. If there is no answer, email and iMessage follow over the next few days. Attempts are capped and spaced so you stay compliant and the lead is not overwhelmed.

Is AI calling my leads legal under the TCPA?
Yes, when it follows the TCPA, and our guardrails are built in. BookedBack contacts only your firm’s own leads, caps voice calls at 3 per lead, and keeps all outreach inside 10 touches over 30 days. Read the full guide to AI calling and the TCPA.

What if no one books?
You owe nothing. BookedBack is performance based. You pay only when a qualified appointment shows up on your calendar. There is no charge for attempts, calls, emails, or leads that do not book.
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We run your first pilot on 100 leads over four weeks, nothing upfront. Your first appointment is free, and if it doesn't work, you owe nothing.

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