Playbooks for personal injury firms
The exact scripts, timing, and guardrails behind more booked appointments, all free. We give it away because most firms read it and decide they'd rather have us run it.
Have us run it for you
Lead Reactivation
Old lead · went cold 8 mo ago
Booked Tue 2:30 PM
10 touches · voice, email, text
The 10-Touch Rebooking Playbook
The exact 10-touch sequence to rebook old leads across AI voice, email, and text, with timing, scripts, and guardrails.
Speed to Lead
0:47callback
New lead answered
first response · under 60 seconds
The 60-Second First-Response Playbook
The exact first-response sequence to reach a new lead in under 60 seconds and follow up until they book.
After-Hours Intake
Missed call · 9:42 PM
Answered intake done
nights · weekends · holidays
The Night & Weekend Playbook
How to capture 9pm and weekend leads before the firm down the street does, with scripts and a handoff protocol.
Follow-Up
Booked on touch 7
10 touches · 30 days · 5 guardrails
The 10-Touch, 30-Day Nurture Playbook
The 10-touch, 30-day nurture sequence that converts the leads most firms quit on after two tries.
Intake No-Shows
Showed up
4 confirmations before the consult
The Appointment Reminder Playbook
The 4-touch confirmation and reminder sequence that gets more of your booked consultations to walk through the door.
Past Clients
New review
Referral new signed case
thank · review · refer · stay in touch
The Referrals & Reviews Playbook
Turn past clients into your cheapest source of new appointments with the thank, review, referral, and stay-in-touch sequence.
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