The After-Hours Intake Playbook
For PI firm owners. Most of your leads come in at night and on weekends, when the office is dark. This playbook shows the exact process to capture those leads before the firm down the street does.
What is inside
A short guide to capturing off-hours leads with the same discipline a 24/7 intake team would bring.
- Why after-hours is where the money leaks: the data on voicemail, the 5-minute rule, and what 42-hour average response times cost you
- Five rules for after-hours intake: respond in 5 minutes, qualify on injury and fault, book a real time, not "we'll call you"
- Scripts per channel: voice, text, and email word-for-word examples you can use tonight
- The handoff protocol: how to write a summary so the morning team is not starting cold
- Common mistakes: relying on voicemail, slow Monday callbacks, calling at the wrong hour
- Compliance guardrails: TCPA windows, DNC scrubs, opt-out rules, and bot disclosure
- What BookedBack runs for you: pricing and how to get started
Why give the whole thing away? Most firms read it and decide they would rather have us run it than work it themselves. The ones who run it themselves never needed us. We only want to work with firms that actually want the help.
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Download the playbook (PDF)Learn more about after-hours intake
This playbook covers the off-hours capture. See after-hours intake for PI firms for how BookedBack handles this for you, and the speed-to-lead playbook for the daytime first-response sequence.
Ready to stop losing 9pm and weekend leads? Start a pilot. Your first appointment that shows up is free.
We cover after-hours intake across AI voice, email, and text, qualify leads on injury and fault, and book a morning callback on your calendar. Your first appointment that shows up is free. After that, about $50 to $300 per appointment that shows. No setup fee.
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